KMS Lighthouse is a leading provider of the next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike.
Lighthouse's powerful AI search functionality dramatically improves engagements across all service and sales channels, from call centers to branches and stores, including easy integration to enhance existing and future self-service channels.
KMS Lighthouse is the platform that brings clarity from within this vast sea of information so when a site visitor or caller asks your agent a question, Lighthouse searches all relevant data and instantly displays the concise and accurate answer.
Lighthouse integrates easily with Saleforce, bringing the next generation of unified Knowledge Base for companies using CRM.
If you are looking for a knowledge management solution that doesn't require everyone to have a Salesforce license, please contact us for a demo.