Knowledge Management

Lighthouse integrates easily with salesforce

This integration brings together the next generation of unified Knowledge Base for companies using CRM.  

Knowledge Management for Aerospace & Defence and Manufactuing

Across all industries Knowledge Management is critical for organisations to perform in the most optimal way and make sure they’re always sharing the latest most accurate information on any interaction and all details sent out from a team are correct as they need to be.

If you are looking for a Knowledge Management Solution that doesn’t require everyone to have a Salesforce license, send us over some data and we’ll personalise a demo for you! 

Knowledge Management

Application Functionality

KMS Lighthouse is a leading provider of the next-generation Knowledge Management Solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse’s powerful AI search functionality dramatically improves engagements across all service and sales channels, from call centres to branches and stores, including easy integration to enhance existing and future self-service channel. 

KMS Lighthouse is the platform that brings clarity from within this vast sea of information so when a site visitor or caller asks your agent a question, Lighthouse searches all relevant data and instantly displays the concise and accurate answer. 

Improve Customer Experience

Reduce the amount of time it takes an agent to find an answer to a question and reply to the customer minimizing the interaction time

Increase First Interaction Resolution

Lighthouse helps to provide consistent responses each time the same question is answered with a high quality of written responses, resulting in good customer experiences

Reduce On-Boarding Time

Build a confident staff able to become familiar with content quickly and with limited training ensuring the employees are able to effectively answer questions.