Do you want to meet more goals, faster and reduce duplication whilst increasing ‘right first time’ output? We’d be surprised if you didn’t.
Over the past 15 years, we have seen businesses transform front office and factory productivity by connecting information sources & systems, automating manual processes and even unifying end-customers and sub-tier suppliers.
We recently worked with a team that doubled in size to support business growth. Over the same time period, we increased productivity four-fold using Salesforce powered solutions.
We have presented some typical use cases below, but please contact us if you would like to drive productivity in similar or adjacent areas of your business.
Optimise sales, service, marketing and industrial processes by streamlining through Salesforce.
Dramatically improve internal delivery efficiencies whilst delighting customers.
Connect your workforce & customers through multi-channel information and actions items.
Automate time-sapping process steps and release employees to focus on broader value.
Improve user experience and engagement with tailored Salesforce system integration solutions.
Manage enquiry volumes and prioritise critical actions through multiple connected channels.
Track & manage storage, requests, transfers, and inventory consumption regardless of location.
Analyse, target and run key sales promotions and integrate through to full service delivery.
Maintain employee status and risk. Support the well-being of employees at work or at home.
Gain an end to end holistic view of product data. Manage issues quickly & effectively, facilitate self-service and improve supplier relations.
Measure satisfaction, engagement effectiveness and net promoter scores. Review and improve key metrics (e.g. loyalty & intent to re-purchase)
Streamline the way accounts are managed. Create true user-centric, role based views across the entire engagement team.
Rapidly create and publish training material to employees and customers alike in an easily accessible way. any time, any place.
Look across customer groups to quickly analyse white space opportunities to identify easily missed low hanging fruit.
Create flexibility in your supply chain using advanced analytics to make profitable decisions and reduce business losses.
Co-create true user-centric layouts and reports with maximum buy-in from stakeholder groups. More carrot - less stick!.
Enable up to date, end-to-end, 360 degree views of customer, product and process data to create new and innovative services and save time.
Gain consensus between sales, finance, procurement, manufacturing and logistics, to increase levels of service and avoid lost sales .
Optimise customer engagements, gain unique stakeholder insights and drive performance with real-time business intelligence.